Caring for our members is our north star, guiding everything we do. At Just DB, we’ll always put you first. From paying you on time and in full to digital tools for accessing and updating all your pension essentials, we’ve got you covered. We’ll support you to make retirement decisions and take the right actions, at the right time.
When you first become a member of Just, you’ll get a welcome pack with all the need-to-know details about how we’re here for you. It includes full details of your policy with Just and how to get in contact if you need help.
Ongoing member guidance and support, led by our Member and Operational Services team, is available via our dedicated, UK based, customer services team.
Our Member and Operational Services team
Laura Pertile
Alex Collins
Chris Hall
Head of Post Transaction and Operational Reinsurance Services
01737 233 347
Chris.Hall@wearejust.co.uk
Sherry Thorngate
Extra support
We can all be vulnerable in certain situations and it’s not always permanent. If you have additional or different needs because of health, life events or other personal circumstances, just let us know.
Whether it’s communicating with us in a different format, help filling out paperwork or when making a decision at a stressful time, our people are here for you. They’re specially trained to listen, respond and support in ways that suit you best.
